Last updated: 26 November 2025

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Welcome to JJWR Automation.
By accessing our website or using our services, you agree to these Terms & Conditions.
If you do not agree, you must not use our website or services.

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1. Who We Are

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JJWR Automation (“we”, “us”, “our”) provides business process automation, Power Platform development, consulting, and workflow solutions.

Email: jamie@jjwrautomation.co.uk
Address: available on request

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2. Services Provided

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We offer:

• Power Automate workflow development

• Power Apps design and implementation

• Automation consulting and strategy

• System optimisation and troubleshooting

• Training and support services

All services are provided remotely unless otherwise agreed.

We reserve the right to modify or discontinue services at any time.

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3. Booking & Appointments

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3.1 Booking

Appointments can be scheduled through our website using Calendly or by contacting us directly.

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3.2 Confirmation

You will receive an email confirmation once a booking is made.

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3.3 Rescheduling

You may reschedule up to 24 hours before your appointment.
If done later than this, we reserve the right to charge the full session fee.

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4. Pricing and Payment

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4.1 Pricing

All prices are stated in GBP unless otherwise stated.
We may update pricing at any time, but any agreed project fee will remain unchanged for that project.

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4.2 Payment Terms

Payments may be required:

• Upfront for fixed-fee work

• Or within 14 days of invoice for consultancy work

Late payments may incur daily interest at 8% + Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

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4.3 Refunds

Refunds are only issued if:

• Work has not started

• A clear billing error has been made

• A cancellation is requested more than 24 hours before a booked session

Completed work is non-refundable.

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5. Project Work

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5.1 Scope

A written proposal or email summary will define the scope, deliverables, timelines, and costs.

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5.2 Changes to Scope

Any additional features or requirements requested after work has begun may incur extra charges.
We will always agree this with you before proceeding.

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5.3 Client Responsibilities

You agree to:

• Provide access to necessary systems (Microsoft 365, Power Platform, data sources, etc.)

• Respond to communications promptly

• Ensure you have the legal right to share any data or systems with us

Delays caused by missing access or late responses may extend timelines.

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6. Intellectual Property

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6.1 Our Work

Unless otherwise agreed in writing:

• You receive a licence to use any workflows, apps, automations, or documentation we create for your internal business use

• We retain the underlying intellectual property to the automation design, logic, scripts, and solution patterns

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6.2 Your Materials

Any data, branding, or content you provide remains your property.

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7. Confidentiality

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We treat all information you provide as strictly confidential.
We will not share or disclose confidential information unless:

• Required by law

• Needed to deliver the service

• You give permission

You also agree to treat our processes, documentation, and proposals as confidential.

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8. Limitation of Liability

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To the fullest extent permitted by law:

• We are not liable for indirect, incidental, or consequential losses

• We are not liable for loss of data caused by third-party systems (Microsoft, Wix, Calendly, etc.)

• Our total liability for any claim is limited to the amount paid by you for the service in the 12 months prior to the claim

Nothing in these terms excludes liability for fraud, negligence causing death/personal injury, or anything else that cannot be legally excluded.

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9. Data Protection

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We comply with UK GDPR and the Data Protection Act 2018.

Our Privacy Policy explains:

• What data we collect

• How we use it

• Your rights

You agree not to share personal data with us unless it is necessary for project delivery.

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10. Website Use

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You agree not to:

• Use our site for unlawful purposes

• Attempt to access restricted areas or servers

• Copy or distribute website content without permission

We may suspend access if we believe misuse is occurring.

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11. Third-Party Links & Integrations

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Our website may link to third-party platforms or use integrations (e.g., Wix, Calendly, Microsoft 365).
We are not responsible for the content, security, or behaviour of those third parties.

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12. Termination

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We may terminate an engagement if:

• You breach these Terms

• You fail to pay invoices

• You misuse our services

• You provide inaccurate or misleading information

You may terminate at any time, subject to payment for work already completed.

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13. Governing Law

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These Terms are governed by the laws of England and Wales.
Any disputes will be handled by the courts of England and Wales.

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14. Changes to These Terms

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We may update these Terms at any time.
The “Last updated” date at the top will reflect the latest version.

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15. Contact Us

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For questions regarding these Terms:

jamie@jjwrautomation.co.uk